FAQ

Product Related Questions

Will it irritate my skin like other brushes have? Unlikely. It vibrates instead of rotating, so there's no friction to strip skin.

What's it made of? Silicone. Cleansing bristles on one side, massage ridges on the other.

Who is it best for? Normal, oily, combination, and most sensitive skin. Check with a dermatologist if you have a diagnosed skin condition.

How often should I use it? 2 to 4 times a week for most people.

Do I need a special cleanser? No. Use it with any cleanser you already own.

How do I charge it? Type C cable, included. One charge lasts several weeks of regular use.

What payment methods do you accept? Whatever is shown at checkout.

Can I change or cancel my order? Contact us as soon as possible at noveskin.co@gmail.com. We'll try to help before it enters processing.

Is pricing in Rand? Yes, all prices are in ZAR.

How long does delivery take? 10 to 15 business days, 20 max.

Why does it take longer than other stores? Every order is quality checked and custom packaged individually before it ships.

Is shipping free? Yes, nationwide within South Africa.

Do you ship outside South Africa? Not currently.

Will I get tracking? Yes, sent by email or SMS once out for delivery.

What if my order is late? Contact us if it passes 15 business days. We'll check with the courier.

What's your return policy? 30 days from delivery, for damaged or incorrect items only.

Can I return it if I change my mind? No, only damaged or incorrect orders are eligible.

How do I start a return? Email us at noveskin.co@gmail.com with your order number and a photo of the issue.

Who pays for return shipping? We cover it for confirmed damaged or incorrect orders.

How do refunds work? Refunded to your original payment method.

What if it arrives damaged? Email us within 30 days with your order number and a photo. We'll send a replacement or refund.

Do I need an account to order? Depends on the checkout options available at the time.

How is my data used? To process and fulfil your order. See our Privacy Policy for details.

Who do I contact about privacy? noveskin.co@gmail.com

Still have questions? Email us at noveskin.co@gmail.com or WhatsApp us +27 81 856 8414. We reply within 48 hours, Monday to Friday.