Privacy Policy

Novë Skin is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what information we collect, why we collect it, how we use it, and your rights as a data subject.

1. Who we are

Novë Skin is a South African e-commerce store operating at noveskin.co.za. When you purchase from or interact with our store, Novë Skin is the responsible party for your personal information as defined under POPIA.

2. What information we collect

We collect only what is necessary to process your order and communicate with you. This includes:

• Your name, delivery address, and contact number — to fulfil your order via Aramex
• Your email address — to send order confirmations, shipping updates, and marketing if you have opted in
• Payment information — processed securely by Shopify Payments. We do not store card details
• Your IP address and browsing behaviour on our store — collected automatically by Shopify for security and analytics
• Any information you voluntarily provide when contacting us

We do not collect your South African ID number. We do not collect sensitive personal information as defined under POPIA.

3. Why we collect your information

• To process and fulfil your order
• To arrange delivery via Aramex
• To send you order and shipping confirmations
• To respond to your queries or complaints
• To send you marketing communications where you have opted in
• To comply with our legal obligations under South African law

4. Who we share your information with

We share your delivery details with Aramex solely for the purpose of delivering your order. We do not sell, rent, or trade your personal information to any third party. Our store is hosted on Shopify, which processes your data in accordance with their privacy policy and applicable data protection law.

5. How long we keep your information

We retain your order and contact information for as long as necessary to fulfil legal and business obligations. If you request deletion of your data, we will action this within a reasonable time unless we are required to retain it by law.

6. Your rights under POPIA

As a data subject you have the right to:

• Know whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at [YOUR EMAIL].

7. Cookies

Our store uses cookies to maintain your shopping session, remember your cart, and help us understand how customers use our store. By continuing to use our store you consent to the use of cookies. You can disable cookies in your browser settings, though this may affect store functionality.

8. Marketing communications

If you subscribe to our newsletter or tick the marketing opt-in at checkout, we will send you emails about products and promotions. You can unsubscribe at any time by clicking the unsubscribe link in any email. We will not send you unsolicited marketing without your consent.

9. Security

Your data is processed through Shopify's secure infrastructure. Payment information is encrypted and handled directly by Shopify Payments. We take reasonable steps to protect your personal information from unauthorised access or disclosure.

10. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our store after any changes constitutes acceptance of the updated policy.