Privacy Policy
Last updated: Aug 31, 2026
Novë Skin operates this store to give you a straightforward shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, place an order, or contact us. Our store runs on Shopify, which also processes information on our behalf.
By using our site, you confirm you have read and understood this policy.
Information We Collect Contact details such as name, address, phone number, and email. Payment information, processed securely through our payment provider. Account information, if you create one. Order information, including items viewed or purchased. Anything you tell us in support communications. Basic device and usage information, such as IP address and browser type.
Where This Comes From Directly from you, automatically through your use of our site including cookies, and from service providers such as Shopify and our payment processor.
How We Use It To process and fulfil your order, arrange shipping, and manage returns. To provide customer support. To send order updates and marketing communications, where you haven't opted out. To prevent fraud and keep our store secure. To comply with legal obligations where required.
Who We Share It With Shopify and third parties who help us run our store, such as payment processors and couriers. Marketing partners, only where relevant to showing you advertising based on your activity on our store, which you can opt out of. Legal or regulatory bodies, where required by law. We do not sell your personal information.
Shopify Our store is hosted by Shopify, which processes information about your use of our site to help provide our services. This may involve your information being processed in countries other than South Africa. Read more at shopify.com/legal/privacy.
Third Party Links Our site may link to other websites. We are not responsible for their privacy practices. Review their policies before providing any personal information.
Children's Information Our services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in South Africa. If you believe a child has provided us with personal information, contact us and we will delete it.
Security and Retention We take reasonable steps to protect your information, though no method of storage or transmission is completely secure. We keep information only as long as needed for the purposes above, or as required by law.
Your Rights Under South Africa's Protection of Personal Information Act (POPIA), you may have the right to access, correct, or delete the personal information we hold about you, and to object to it being used for marketing at any time. Email noveskin.co@gmail.com to exercise any of these rights. We may need to verify your identity first.
Complaints Contact us first at the email above. You may also have the right to lodge a complaint with the Information Regulator of South Africa.
International Transfers Because we use Shopify and other service providers, your information may be processed outside South Africa. We take reasonable steps to keep it protected when this happens.
Changes to This Policy We may update this policy from time to time. Changes will be posted here with an updated date.
Contact noveskin.co@gmail.com
