Returns & Refunds

Can I return it? Yes, within 30 days of delivery, if it arrives damaged or you got the wrong item.

Can I return it if I just changed my mind? Not currently. Given it's a personal care item, we only accept returns for damaged or incorrect orders.

How do I start a return? Email noveskin.co@gmail.com with your order number and a photo of the issue. That's it.

Who pays for return delivery? We do, for confirmed damaged or incorrect orders. You won't be out of pocket for our mistake.

How do refunds work? Straight back to your original payment method, only if you'd rather have a refund than a replacement. Normal bank processing times apply after that.

Prefer a replacement instead? Just say so when you email us. We'll sort it either way.

Item arrived damaged or faulty? Same process. Email us within 30 days with your order number and a photo, and we'll get it fixed.

Questions Email noveskin.co@gmail.com or WhatsApp +27 81 856 8414. Replies within 48 hours, Monday to Friday, 8:30am to 7pm, excluding public holidays.